Current Vacancies | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water
dwrcymru - 1ST LINE CUSTOMER SERVICE ANALYST | Dwr Cymru Welsh Water

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Apply now Job no: 495223
Work type: Fixed Term / Secondment
Location: Cardiff
Categories: Customer Service, Information Technology

Salary: £21,693 - £24,647

Location: Linea

As a Tier 1 Service Desk Analyst, you will be part of a highly customer focused Service Desk, helping to resolve IT related queries. You will ensure key customer service and support is delivered effectively and efficiently by the BIS organisation across DCWW, whilst also providing remote support for build and installation of Desktop Services managed through the ITSM Toolset and any associated BIS projects. 

This role requires participation in an OUT OF HOURS Standby rota as part of the 24 hour service requirement

What we offer

We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes:

  • 25 days annual leave plus public holidays
  • Colleague Reward
  • Generous Pension Plan
  • Childcare Voucher Scheme
  • Onsite Restaurant
  • Car Park


Applications must be received by: 23:55 on 25 April 2019

Position description

Advertised: GMT Daylight Time
Applications close: GMT Daylight Time

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