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Dwr Cymru Welsh Water
dwrcymru - CUSTOMER ADVISOR (Inbound Call Centre, no sales) | Dwr Cymru Welsh Water

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CUSTOMER ADVISOR (Inbound Call Centre, no sales)

Apply now Job no: 492968
Work type: Permanent
Location: Cardiff
Categories: Retail, Customer Service

Work type: Permanent

Work Pattern: 37 hours per week (shift patterns will be within our call centre opening times Monday to Friday 08.00 – 20.00 and Saturday 08.30 – 13.30, Saturdays are covered on a rota basis)

Location: St. Mellons, Cardiff

Salary: £18,053, plus excellent benefits package

We want to hear from people who believe that a great days’ work is one where they’ve done the best they can for their customers, taking care of them when they need us. Whether that’s helping them with ways to pay their bill, get a water meter fitted, or make changes to their account with us because they’ve moved home etc.

You’ll definitely need to be able to listen and stay focused on what the customer wants, love talking to people and get a buzz from making customers feel special. But you don’t need call centre experience to be successful.

If you’re willing to learn and work hard, we’ll provide a warm and welcoming environment where your career can excel. We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package, including:

  • 24 days annual leave, with the option to buy and sell leave
  • Colleague Reward Scheme (bonus)
  • Shopping Vouchers and Discounts
  • Onsite restaurant
  • Free parking
  • Modern working environment
  • Generous Pension Plan
  • Childcare Voucher Scheme

We have regular intakes throughout the year, so if you’re successful you’ll be offered the next available start date.

The working hours during our four week induction programme are Monday to Friday 09.00 – 17.00, before commencing your agreed shift pattern. You’ll get the support you need to enable you to deliver outstanding customer service.

Position description

Advertised: GMT Daylight Time
Applications close: GMT Standard Time

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